[Posted here in case anyone else has the same problem]
Richard reports:
I am having trouble viewing images on the gwulo web site ........... I always get a message saying that there is an error loading Zoomify. Is this because I may have an outdated web browser ?
It might be the browser. It might also a problem with Adobe Flash, since Zoomify needs Flash to run.
So, the first few questions:
1. Has Zoomify recently stopped working for you, or has it never worked?
2. What is the current version of Adobe Flash you are using? (Visit http://www.codegeek.net/flash-version.php and look for the 'You have Flash player x.y.z installed'. What's the x.y.z number?)
3. If you install the current version of Flash, does Zoomify start working? (Visit http://www.adobe.com/support/flashplayer/downloads.html and click 'Get the latest version'. After the installation is complete, repeat question 2 above to check that the upgrade worked.)
Please let me know your answers. If it still doesn't work, we'll think of something else to try.
Regards, David
Error Loading Zoomify
I have followed the Adobe Flash recommendations and the problem still exists
More on Zoomify error
Richard:
Maybe my Internet Explorer is too old
David:
Please could you let me know the version of your Internet Explorer (it's under the Help / About menu)
When you see the error about loading zoomify, does it just show 'error loading zoomify', or is there any extra information? (If you could send a screenshot showing the error, that would be a big help).
Then if you don't mind upgrading your Internet Explorer, that would certainly be worth trying:
http://www.microsoft.com/windows/internet-explorer/default.aspx
Or alternatively you could try installing another modern browser, eg Firefox:
http://www.mozilla.com/en-US/firefox/
Richard:
I checked that I only have Internet Explorer Version 6. I will, when I have time and patience, upgrade to Version 8 and hopefully this will solve the problem.