FAQs: How do I ... ?


How to change password?

Hi Vernon,

If you've forgotten your password, click the 'Request new password' link. It's on the left of the screen, at the bottom of the 'User login' box.

If you are already logged in and would like to change your password, first click the 'My account' link, on the left of the screen near the bottom. On the next screen click the 'Edit' tab. Type your new password in the 'Password:' and 'Confirm password:' fields, then click the 'Save' button. Your password is updated.

Regards, David

I somehow managed to repeat a post twice through an inadvertent click. I tried to delete it through 'Edit' several times, but failed. Many apologies. Is there a 'delete' option?


Hi Jill,

That's an admin function. I usually notice duplicates and clean them up promptly, but you're welcome to set the title to:

Duplicate - please delete

That will make sure it's noticed.

Regards, David

Hi David,

Sorry to bother you. I posted a forum topic entitled "Structures on the South Coast of Lei Yue Mun Channel", http://gwulo.com/node/18374. On being "saved" it appears on the screen with huge spaces between some para's, and between some para's and photos, and rather small sized photos. When I have attempted to "edit", the photos in the article don't appear on screen so I can't see exactly where the excessive spaces are and so can't reduce the the size of the spaces or enlarge the photos. Grateful for your advice on how to reduce the spaces and enlarge the photos please.

It's a long article, perhaps over long, so that may be the cause of the problem. If so, please accept my apologies for the bother I've caused.



Hi GW,

I've tidied up the formatting. Youmentioned in your email that you'd written the text in Microsoft Word then copied it to Gwulo. Unfortunately that usually causes all sorts of odd effects in the text when displayed in Gwulo. If you prefer to write it up on your PC first, I recommend you simply type it into Notepad. That saves it as plain text, and doesn't cause any strange effects when you paste it into Gwulo.

The other problem, where a photo can't be seen when you try to edit, is described in this thread: http://gwulo.com/node/17835. If you can leave a comment over there and let me know which browser, and version of browser you are using, it will be helpful.

Regards, David

I see I made a mistake in the last two posts. I show Taipo Roadhouse, when they should be Shatin Roadhouse. How do I edit this error?

Thanks for "holding my hands", and getting me this far.


Hi Bob,

If you go back to those two pages, you should now see an "edit" button just under the black bar that shows the name of the photo. Click Edit, make your changes, click Finish, and it should all be updated.

Regards, David

Thanks David. My confidence has been enormously enhanced by you. Dor jeh!



Hi David

I've seen where one is now able to link to a previous image or text, when referring to it, with the word 'here'. But how do I do this?

I would like to use the facility in my last comment in the forum re the stone arch bridge.



Hi Suzie,

I've just written some notes at http://gwulo.com/node/23082

Let me know if anything isn't clear.

Regards, David

What is meant by "Image field is required"?

If you click "Finish", but see the error message "Image field is required", it means you haven't chosen any image file (usually a .JPG or .JPEG file) to upload.

Scroll down the page til you see "Image", and there will be a red error message next to it "No file chosen". Click the "Choose file" button to fix that, then go to the bottom of the page and click "Finish" again. This time it should work without any error, and your photo is successfully uploaded to Gwulo.

I successfully uploaded again the image that I had trouble with yesterday, fully prepared to follow the above instructions. When I reached the same point as yesterday, I click Finish, fully expecting to follow th new directions, but it wasn't necessary as it uploaded seamlessly. I might have been up against a gliche which cleared itself. Thanks for the tip anyway, Dave. Much appreciated.


How do I create a sub gallery in the 1920s gallery?  I want to upload a small group of photos taken by Tai Hon Fan and easily be able to locate it later on.



That needs admin rights. I've created the gallery for you.

Regards, David


I didn't get any notification of the new comments to my recent post. I hadn't posted anything for a while, but I've always received notifications previously. I wonder what's happened to stop them. I wasn't aware of unchecking the relevant box.




The notification feature can send notifications in two cases:

1. When comments are added to your content.

So if you upload a photo, or create a Person page, for example, you're the owner of that page - or 'content' as this software calls it. You'd like to be notified if anyone leaves a comment on your page.

2. Comments are added to pages where you've commented too.

The page was created by someone else, but you've left a comment. You'd like to be notified if other comments are added.

I think that so far you've been getting notifications for option 2 above, but in this case (the photo of the view of Kowloon) you'd also like notifications for option 1.

To change the settings, please look for the "User menu" block on the left of the page and click "My account".

At the top of the page click 'Edit", then scroll down to the "Comment follow-up notification settings" section.

There you'll want to tick "Receive content follow-up notification e-mails", then scroll down and click the "Save" button.

Regards, David

How do I upload a PDF file, don't want to type in a 19 page document ? I have saved it in 5 smaller PDFs



Hi Carol,

There isn't an easy way to do that at the moment, though it's on the to-do list for 2016.

In the meantime you can either upload as JPG files or send the PDF to me by email and I can load it on to the website for you:

David email

Regards, David

Sorry David - I must have missed some information about how to place pins when creating a "Place". My pin for 6 Ashley Road has landed in the middle of the sea. I'm afraid my notion of Hong Kong's geography is hazy, even if I knew how to place a pin. I was sort of hoping that "magic maps" might do it for me automatically ....



Hi Jill,

Edit your Place (http://gwulo.com/node/32273/edit), then drag the map around til it shows 6 Ashley Road. Click on 6 Ashle Road, and you should see the marker appears there.

Scroll down and click the "save" button, and check the map & marker look right.

Regards, David

I'm finding it very difficult on Mac, i-phone and i-pad to locate the road in Hong Kong where I need to place the pin. It's difficult to magnify Hong Kong sufficiently in the first place. Having lost my post several times, I placed my pin at random - it turned up in the mountains - and then used 'edit'. Any chance Magic Maps would perform this service for me, just from the address?

I'll take a quick look at that tomorrow to see if it's easy to add, and let you know.

Thanks David. Should I be accessing one of your old maps of Hong Kong to place these early addresses, or would that prove an even trickier exercise? Is it an available option?


I've just had a look at your 1909 map, which would theoretically be perfect for placing my family at that time - except that it doesn't go as far as Happy Valley! Wong Nai-Chong Road perhaps not very developed.

Hi Jill,

I took a look at a couple of options for typing in addresses and setting the marker accordingly. Neither worked very smoothly, and I think add more complexity than they solve, so I won't add those to the site.

I also tried adding a Place using my Samsung phone, and found it was difficult to get the pin where I wanted it. I'd tap, but the pin would appear up the screen a long way from where I'd tapped. Is that the same problem you see on your iPad / iPhone?

On my PC using Chrome, I use the mouse to click where I want the marker to appear, and it behaves correctly. What is the problem you have on the Mac?

Until I get this fixed, if you make a Place and can't easily get the marker to the right point on the map, just save anyway and when I see it I'll move the marker to the address given.

Regards, David

That's a very kind offer, David - thanks. The problem you had with your Samsung phone is exactly what happens to me. On my Mac, in order to "fix" Hong Kong and stop it sliding away, I have to click on the touch pad and just make do with wherever the pin lands until I can edit. Magnifying the image is tricky, but I'm sure would be easier if I used a mouse.

Is it possible to add a "Warren" tag to addresses where my family lived, that have been posted in previous years? I'm thinking for example of 33 Caine Road and Observatory Villas which were not put on by me and therefore I don't think I can use the 'Edit' menu to add a tag.

I thought your step by step explanatory video for the Map of All Places on the Gwulo Facebook page is beautifully clear, by the way.

I've found a possible workaround to the pin problem - when you start editing a Place, scroll right down to the bottom of the page, then scroll back up to where the map is. Then if I tap on the map, the marker is added where I tap. I know it sounds a bit like "Stand on one leg while waving your lucky rabbit's foot", but it worked several times for me so might work for you too.

Then for tags, decide what tag you'll use, then add a short comment to any Places you want it added to, "Please add tag xyz". I'll add the tag and delete the comment.

Thanks David. I hope others will find this advice useful too. I've made a start on potential tags.

I see Susiepie has already asked about the "here" link with regard to previous posts. I've always been impressed by the elegance of the "here" links to a newspaper article in moddsey's posts, without the slightest idea of how to achieve the same.

But I was a bit disconcerted to click the "here" link in another user's recent post and find that it took me to an empty reply window under my name and apparently in my own account - now corrected by that user. How was that possible?

That's two questions I'm afraid ....



Hi Jill,

There are some notes in the FAQs about adding links to text: http://gwulo.com/node/23082

Any link for a reply will take you to a window under your own name, eg:


Regards, David

Hi David,

Not sure if this notice has to do with the software upgrade you did recently.


Notice.jpg, by breskvar

Hi Breskvar,

I dodn't see the error message when I visit http://gwulo.com/node/34933 so hopefully whatever it was has fixed itself. But if anyone else sees the error on that page (or any other page), please let me know.

Regards, David

Strange that whenever I loaded this page in IE, there is this error message, but the page is perfectly normal when I load it in Chrome instead.  In any case, even in IE all information and links work without problem. 


There was a problem - the clue is the "Missing image" shown under the "Navigate Gallery". Should be fixed now - if you still see the error try refreshing the page.

(If it happens again, it was caused by a duplicate image I'd hidden but hadn't deleted.)